R-E-S-P-E-C-T

I think it was Aretha Franklin who sang the song R-E-S-P-E-C-T, but until you go to Japan you have no idea the true meaning of the word.

We were fortunate to dine in a great restaurant with a Michelin Chef. He told us a story about a Japanese businessman who came into his well respected restaurant and said he had a bad meal. The businessman wrote a letter to the hotel GM telling how bad the meal was and how it offended his guests. He suggested the remedy was for the Chef and his staff to come to his business and apologize in front of his employees.

The Chef met with the businessman in his office. He said when the door closed the meeting was very cordial and polite and the businessman offered no criticism. The main issue was the fact that his staff saw the Chef come to apologize.

I don’t think I will be waiting for any restaurateurs to make an appearance in my office after I have a bad meal. Needless to say, I found the service in Japan to be extraordinary.

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