It’s the Little Things That Matter

By Dwayne Clark, CEO on October 20, 2008 10:07 AM

Recently I visited Aegis of Dana Point and, as always, one of the first things I like to do is tour the building. I enjoy meeting new staff and talking with the residents, but I have to say, one of my favorite parts of an Aegis building is Life’s Neighborhood.

I always enjoy going into the Memory Care wing where our Alzheimer’s and dementia care residents live. It’s great to see how we are impacting the lives of residents afflicted with this horrible disease. I think Aegis has been extremely creative in developing its innovative model with antique cars in some courtyards and old time clothes lines out for residents to use. This makes things feel so much more like home and a lot less clinical.

When I was at Dana Point, I saw our latest invention – a mailbox in the courtyard. Again, this added that great residential feel to the home as if you were going out to get your mail on a daily basis. Instead of just delivering the mail, staff would put resident’s mail in the mailbox and then help them go out and get it. This gives residents a feeling of accomplishment as they feel they still have the ability to do a daily task.

A Dana Point staff member added an additional spin. Seeing that some residents didn’t get as much mail or visitors as other residents, the staff decided to write letters to these residents telling them how much they missed them or how much they were loved. The letters would be put in the mailbox and the resident would go and get their mail. The staff would then read the letters to them.

This very simple act of kindness made me very proud of the staff. So often we forget the little things. I am proud that Aegis has remembered them.

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